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Privacy Policy
Last Updated: 2024-11-07
At Stevie Carter Books, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the collection and use of your information as outlined in this policy.
1. Information We Collect
We collect two types of information from you:
- Personal Information: When you place an order, sign up for our newsletter, or contact us, we collect personal details such as your:
- Name
- Email address
- Shipping and billing addresses
- Phone number (if provided)
- Payment information (such as credit card details, processed securely via our payment gateway)
- Website Analytics Data: In addition to personal information, we use website analytics tools (such as Google Analytics) to collect data about how visitors use our website. This data may include:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and actions taken on our website
- Time and date of your visit
- Referring website or source
- Improve and optimize the website’s user experience
- Analyze site traffic and user behavior
- Support internationalisation and localisation efforts (e.g., adapting the site for different regions or languages)
- Identify new markets to target
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders (including payment processing, order shipping, and delivery notifications)
- To communicate with you regarding your orders, shipping updates, or customer service inquiries
- To improve our website and user experience based on website analytics data
- To send marketing communications (if you’ve opted-in to receive them), such as newsletters or promotional offers. You can unsubscribe from these communications at any time.
- To comply with legal obligations and ensure the safety and security of our website and services.
3. Sharing Your Information
We will not sell or rent your personal information to third parties. However, we may share your information with the following trusted third parties:
- Payment processors: To securely process payments for your orders.
- Shipping and logistics partners: To deliver your order to you.
- Website analytics tools: (e.g., Google Analytics, Facebook Pixel) to collect anonymised data about your use of our website. This data is used for website optimisation, marketing purposes, and market analysis.
All third-party service providers with whom we share your information are required to comply with strict data protection laws and ensure the security of your personal data.
4. Data Security
We take your privacy seriously and implement various security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of payment details (via secure payment gateways)
- Secure servers for storing and processing your personal information
- Regular security audits to assess and improve our data protection practices
While we use industry-standard security measures, please note that no method of online data transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our abilities.
5. Your Rights and Choices
You have certain rights regarding your personal data, including:
- Access: You can request access to the personal data we hold about you.
- Correction: If your personal information is inaccurate or incomplete, you can request that we update or correct it.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-out: You can opt-out of receiving marketing emails or unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any marketing email.
To exercise any of these rights, please contact us at privacy@steviecarterbooks.com.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience and collect website analytics data. These technologies allow us to:
- Track website traffic and usage patterns
- Personalize your experience on our website
- Remember your preferences (such as language or region) for future visits
You can manage cookies through your browser settings, and you can opt-out of tracking through Google Analytics by installing the Google Analytics Opt-Out Browser Add-On. However, please note that disabling cookies may impact some features of our website.
7. International Transfers
If you are located outside of Australia, please be aware that your personal data may be transferred to, and processed in, Australia, where our servers are located. By using our website, you consent to this transfer and processing in accordance with this Privacy Policy.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated version on this page and update the “Last Updated” date at the top. We encourage you to review this policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about how we handle your personal information or if you wish to exercise your rights under this policy, please contact us at:
Stevie Carter Books
Email: privacy@steviecarterbooks.com